Returns & Refunds policy
Effective Date: 2.1.2026
Bethany HR Group is committed to delivering high-quality professional services. Due to the nature of consulting, compliance, payroll, tax, training, and advisory services, the following payment and refund policies apply to all clients.
Payment Terms
A non-refundable deposit equal to 40% of the total service fee is required prior to the commencement of any services. Services will not begin until the required deposit has been received and confirmed.
The remaining balance is due according to the terms outlined in the client’s service agreement. For project-based services, the remaining balance must be paid prior to final delivery of documents, reports, or completed work. For ongoing services, payment schedules will be outlined in the written agreement.
Failure to submit timely payment may result in suspension or termination of services.
No Refunds
All payments made to Bethany HR Group are non-refundable.
Due to the time, strategy, research, preparation, compliance review, and intellectual capital involved in HR consulting, payroll services, training, tax preparation, and compliance advisory work, refunds will not be issued once services have been initiated.
This policy applies regardless of project completion status, client change of mind, business closure, or internal client decisions.
Service Utilization Policy
Clients have thirty (30) calendar days from the date of initial payment to begin and actively utilize the contracted services.
If the client fails to provide required documentation, respond to communications, schedule sessions, or otherwise participate within the 30-day period, the service engagement may be considered abandoned.
Abandoned services will not be refunded or transferred. A new agreement and new deposit may be required to restart services.
Client Responsibilities
Clients are responsible for providing accurate, complete, and timely information necessary for service delivery. Delays caused by incomplete documentation, lack of communication, or failure to provide requested materials may affect project timelines.
Bethany HR Group is not responsible for compliance penalties, payroll errors, tax filings, or regulatory outcomes resulting from inaccurate or incomplete information provided by the client.
Scope of Services
Services are limited to the scope outlined in the signed service agreement. Additional requests outside the agreed scope may require a revised agreement and additional fees.
Rescheduling Policy
Clients may reschedule consultations or training sessions with at least 24 hours’ notice. Failure to provide adequate notice may result in forfeiture of that session.
Chargebacks & Payment Disputes
Initiating a chargeback or payment dispute without first contacting Bethany HR Group to resolve concerns may result in immediate termination of services and potential legal recovery of fees.
Right to Refuse or Terminate Service
Bethany HR Group reserves the right to refuse or terminate services if a client engages in unlawful conduct, harassment, unethical business practices, non-payment, or violations of this policy.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail at payments@bethanyhrgroup.com